Privacy Policy

Qondzo is a UK-based digital agency. Our website address is qondzo.com. We are committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. For any privacy-related enquiries, you can contact us at support@qondzo.com.

We may collect and process the following personal data: • Contact information: name, email address, phone number, and company name when you submit our contact form or enquire about our services. • Usage data: IP address, browser type, pages visited, and time spent on our website, collected via analytics tools. • Communications: any messages or correspondence you send to us. • Client data: business information provided during onboarding, including Companies House registration details.

We use your personal data for the following purposes: • To respond to your enquiries and provide our services. • To manage our client relationships and deliver project work. • To send you relevant information about our services (only where you have given consent or where we have a legitimate interest). • To improve our website and understand how visitors use it. • To comply with our legal obligations.

We process your personal data on the following legal bases: • Contract: where processing is necessary to perform a contract with you or to take steps at your request before entering into a contract. • Legitimate interests: where we have a legitimate business interest, such as improving our services or communicating with prospective clients. • Consent: where you have given us explicit consent to process your data for a specific purpose. • Legal obligation: where we are required to process data to comply with a legal requirement.

We do not sell, trade, or rent your personal data to third parties. We may share your data with trusted third-party service providers who assist us in operating our website and delivering our services (such as email delivery services and hosting providers). These providers are contractually obligated to keep your information confidential and use it only for the purposes we specify. We may also disclose your data if required by law or to protect our legal rights.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. For client data, we typically retain records for up to 7 years following the end of a business relationship, in line with UK tax and accounting obligations. Contact enquiries are retained for up to 2 years.

Under UK GDPR, you have the following rights regarding your personal data: • Right of access: request a copy of the personal data we hold about you. • Right to rectification: request correction of inaccurate or incomplete data. • Right to erasure: request deletion of your personal data in certain circumstances. • Right to restrict processing: request that we limit how we use your data. • Right to data portability: receive your data in a structured, machine-readable format. • Right to object: object to processing based on legitimate interests. To exercise any of these rights, please contact us at support@qondzo.com.

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyse website traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of certain parts of our website.

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised date. We encourage you to review this policy periodically.